Tempest Telecom is a company made up of individuals who have experienced the trials and tribulations of trying to communicate on the road. Founded in 1996, Tempest Telecommunications has grown to become one of the largest providers of Internet access for global travelers.

With a network that provides access in over 150 countries worldwide, Tempest Telecommunications has ranked as one of the fastest growing companies in the United States over the last few years. This growth is mostly due to a satisfied customer base that has grown with us be relying on us to provide secure, reliable communications services in a cost effective manner.

Our central system is supported by a data center that has over 2.5 Gigs of Internet connectivity via DS3, OC3, OC12, OC48 and Gigabit Ethernet connections to a wide variety of peer points and transit providers. The circuits are terminated in our data center on carrier class, Cisco Systems 6509, 7500 and 12000 routers.

This Tier 1 system has established extensive public and private peering relationships. Peer points currently include the Pacific Bell NAP, Palo Alto Internet Exchange, Mae West and Mae West ATM. BGP4 is used for optimal route selection and automatic fail over and to provide optimal up-time and minimal downtime for your data.

Our Network consists of 300+ top-tier service providers offering more than 18,000 access points worldwide. Featuring state-of-the-art technology, compliant with Wi-Fi standards, the network provides more than 9,000 access points outside North America, believed to be more than double the amount of international coverage available through any of its competitors and is allied with AOL, AT&T, Cable & Wireless, Worldcom, France Telecom, Telefonica, China Telecom, Chunghwa Telecom, France Telecom, NTT, Singtel, and Telstra, among many others.

Three levels of technical support provide 24/7 comprehensive assistance, monitoring and troubleshooting. Support numbers are available through a local call in every country where Internet service is offered. The Network Management Center (NMC) is the central control point for all of product and service offerings. Monitoring the network 24 hours a day, 365 days a year, NMC personnel minimize downtime.

The heart of the NMC is the Network Management Facility (NMF), a suite of tools that deliver the industry's highest-level Quality of Service (QoS) and more efficient management of Service Level Agreements (SLA). The NMF provides real-time monitoring of network-related issues, such as network event monitoring, as well as the management of configuration, problems, performance and reporting. The design of the NMF includes leading products, services and technologies from Cisco Systems, Hewlett-Packard, Micromuse Inc., Quallaby Corporation, Nortel Networks and Veritas. The NMF provides a multitude of benefits:

• Superior level of Network Management services
  
  
• Trending and QoS reporting information in a proactive manner
  
  
• Minimized downtime

Another key component of the NMC is its personnel. Trained in various aspects of networking and systems engineering, NMC personnel are able to quickly determine the severity of a problem, and ensure resolution through the assignment of the appropriate response team. NMC personnel bring together a broad range of skills, garnered through careers in the ISP and software engineering industries. This talent pool provides invaluable experience and insight into the operation of worldwide networks. Quick detection, diagnosis and escalation are paramount in the charter of the Network Management Center.

We look forward to partnering with you, our customer, to provide the very best service possible.

If you have any questions or comments about our service or our website please drop us a line.