Skip Navigation LinksWindows WiFi Instructions

Before You Begin

Before you can use our system you must first signup for an account. Once you do you will receive two emails which will contain your LoginID, Domain and Password. Keep this information handy as you will need it during the installation process.

The following instructions are also available to download as pdf.

Installation Instructions

  • Download the installation file: Tempest Dialer
  • Double-click on the downloaded file
  • Follow the displayed directions.

Make sure that your connectivity device (modem or broadband adapter) has been installed and configured properly before connecting to the service.

Setting Preferences

User Info

You'll receive two e-mails within twenty-four hours of signing up to Tempest Telecom's service. These e-mails will contain your user name, domain, and password.

To set your user name, domain and password in iPassConnect:

  • Choose 'Login Information' from the 'Settings' menu

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  • Enter your user name. (The domain is already provided)
  • Enter your password and check 'Save Password' to save your password for future connections.
  • Set your default Country.

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  • Click 'OK'

Selecting Your Wireless Card

If you are using the WiFi service, you need to configure iPassConnect to use the correct wireless access card.

To specify your wireless card:

  • Choose 'Connection Settings' from the 'Settings' menu

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  • Click on the 'WLAN' tab

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  • Select the correct wireless card under 'Device'
  • Click 'OK'

Wireless Broadband settings

If you'll be using the wireless broadband service, you'll need to make sure that the dial settings are set accordingly.

Configuring wireless broadband (WiFi):

  • Select 'Control Panel' from the Windows Start menu.

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  • Select 'Network Connections'

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  • Double click on 'Wireless Network Connection' to make sure it is enabled

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General Preferences

Select 'Connection Settings' from the 'Settings' menu. The 'General' tab allows you to designate any programs to open as soon as you are connected to the service.

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Phonebook Updates

Before using the dialer for the first time, or after a long time of not using the service, you'll need to update the Phonebook. The Phonebook contains all access numbers and points available to you through Tempest's service.

Manually Update the Phonebook:

You'll need to be connected to the Internet in order to manually download the Phonebook.

In the 'Settings' menu, select 'Update iPassConnect' and then select 'Phonebook'.

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A window will open with the status of the download.

Mandatory Phonebook Updates

iPassConnect will also automatically check at periodic intervals see if there are any updates available. If so, you may be prompted to download and install the update.

Connecting with WiFi (Wireless Broadband)

To connect to the service using a WiFi (wireless broadband) connection:

  • Search for access points by entering the country, state, and city that you're located.

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  • Select the access point from the search results, under the heading ‘Wireless Broadband’.

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  • Make sure you have a signal at your location by clicking on the red circle with the 'i ' in the middle located in the right hand column
  • If there is a signal click on 'Connect'.
  • To disconnect from the service, click on 'Disconnect' on the connection status window.

Note: There may not be wireless access points for the city you are located. You need to be at the location in order to connect to the access point.

Troubleshooting

If for some reason you are unable to connect please contact customer support:

Toll-free: (888) 596-8735
International: (480) 348-0442
Help ticket: http://support.tempestcom.com/support/users/tickets.php?op=add
Online Chat: http://www.tempestcom.com/support/home.aspx and Select 'Live Chat'

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